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Hillcrest Millard

2.8

(

reviews )

13225 Westwood Ln, Millard, NE 68144, United States

Rehabilitation center

Nursing home

Contact

+1 531-365-3000

Hours

24 hours (Mon-Sun)

About This Community

Hillcrest Millard is a rehabilitation and nursing center located in the Millard neighborhood of Omaha, Nebraska. The community focuses on post-acute rehabilitation with physical and occupational therapy designed to help residents regain independence. While the facility features a modern, renovated building with amenities such as a fitness room, arts and activity rooms, and outdoor walking paths, reviews reveal mixed experiences. Families appreciate the dedication of therapy staff and some nursing personnel, but concerns about cleanliness, responsiveness to call lights, and staff professionalism have been noted. Hillcrest Millard provides 24-hour nursing care and supports residents with daily living activities, aiming to balance medical needs with comfort in a large community setting.

Review Sentiment Analysis

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Recent Reviews

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Senior Path Insights

Community Voice

What People Appreciate

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Common Concerns

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Living Environment

Cleanliness & Maintenance: Reviews reveal inconsistent housekeeping, with some rooms and bathrooms reportedly not cleaned thoroughly. Complaints include stained carpets, odors of human waste, and minimal cleaning efforts.

Atmosphere & Community Feel: The facility is described as modern and bright, but social environment suffers from staff gossip and lack of respect for residents, which negatively impacts the community feel.

Safety & Security: While 24-hour nursing and supervision are provided, concerns about responsiveness to call lights and respect for patient privacy suggest room for improvement in safety and security practices.

Family Experience

Families report mixed experiences; some praise the helpfulness and kindness of nurses and therapists, while others express frustration with poor communication, delayed responses to calls, and lack of transparency. Several families have had to advocate strongly for their loved ones due to concerns about care quality.

Care Approach

Hillcrest Millard emphasizes rehabilitation with physical and occupational therapy aimed at restoring independence. Nursing care is available 24/7, supporting daily living activities and medication management. However, reviews indicate variability in staff responsiveness and professionalism, suggesting challenges in consistently delivering attentive care.

Value Consideration

Given the reported issues with cleanliness, staff responsiveness, and facility upkeep, the value proposition appears mixed. While therapy services are generally praised, families question whether the quality of care and environment justify the costs, especially considering reports of outdated beds and insufficient housekeeping.

Recent Community Updates

Care Offered

Nursing Home Services:

24-hour skilled nursing care, medication management

Physical Therapy:

Rehabilitation programs for recovery and mobility improvement

Senior Services:

Long-term residential care, social activities

Hours of Operation

Monday

Open 24 hours

Tuesday

Open 24 hours

Wednesday

Open 24 hours

Thursday

Open 24 hours

Friday

Open 24 hours

Saturday

Open 24 hours

Sunday

Open 24 hours

Community Amenities

Care services

Neighborhood Insights

Hillcrest Millard is situated in the Millard neighborhood of Omaha, a stable and diverse community with convenient access to medical facilities like Boys Town National Research Hospital and local pharmacies. The area offers dining and recreational options nearby, contributing to a supportive environment for residents and families.